DivisionCero
Acting in the Event of an Incident

Reporting Channels and Help Resources

Where to report a digital incident

Besides reporting within the platform where the incident happened, there are specialized channels for serious cases such as grooming, child sexual exploitation or severe cyberbullying: national hotlines dedicated to protecting children online, police units specialized in computer crimes, and non-governmental organizations that offer guidance and legal support to families. Knowing these resources before you need them saves critical time in a crisis, when acting quickly may be important to preserve evidence or stop active contact with the child. Saving screenshots, conversations and the profiles involved, without deleting anything before reporting, greatly facilitates the subsequent investigation by the competent authorities.