Processes and Operational CapabilitiesOverviewModule overviewCopy MarkdownOpenDescriptionCopy Anchor Link CSIRT processes, tools and SLAs TopicsCopy Anchor Link Designing Incident Management ProcessesExplains how to design the team's incident management processes.Tools and Technology Needed for OperationsPresents the tools and technology needed to operate.Defining Service Level Agreements (SLAs)Describes how to define service level agreements for the team.Formal Charter and Executive SponsorshipThe team's legitimacy and executive backingDesigning Incident Management ProcessesThe operational process of managing incidents